Returns, Refunds and Complaints Guarantee – Flowers Millwall
Our Fresh Flowers Guarantee in Millwall
As a dedicated local Millwall florist, Flowers Millwall is committed to delivering only the freshest flowers to our valued customers. We take pride in supporting both households and local businesses with the finest blooms, arranged and delivered with care. Your satisfaction with our service and the freshness of every bouquet is at the centre of what we do.
Damaged-on-Arrival Policy
All our bouquets and arrangements are prepared with meticulous attention and dispatched using trusted local delivery. In the unlikely event that your flowers arrive damaged, we kindly ask you to contact us on the day of delivery. Please retain both the flowers and the original packaging, and provide photo evidence of the damage if possible. This allows us to assess the situation quickly and provide the best solution for you.
Freshness Window for Every Delivery
We guarantee your flowers will be fresh upon arrival and, with proper care, will maintain their beauty for a minimum of five days. Our florists select only the freshest stems and expertly package each order. Should you find that your flowers do not meet our freshness promise within this period, please let us know promptly. We may ask for images to help us better understand and address the concern. Our fresh flowers guarantee in Millwall means you can always expect quality and longevity from your purchase.
Refund and Replacement Options
Your happiness is our top priority. If your order arrives damaged, wilts prematurely within our freshness window, or fails to meet expectations, we offer two resolutions:
- Replacement: We can arrange a new bouquet, delivered at the earliest available opportunity, to replace the unsatisfactory order.
- Full or Partial Refund: Where a replacement may not be suitable or preferred, we are happy to process a full or partial refund according to the nature of the issue.
Our team will discuss your preferred option once you reach out with the details of your concern. Our flexible policies are designed to give you peace of mind with every Flowers Millwall order.
Complaints Process
We strive for excellence in all aspects of our service, but if you have experienced a problem or wish to make a complaint, we are here to help. Please provide details about your order and the nature of your complaint, along with any relevant images or supporting information. Our customer service team will thoroughly investigate the issue and respond as swiftly as possible, aiming to resolve most matters within two working days.
Trusted Local Florist for Millwall
Flowers Millwall has built a reputation as a trusted, community-focused florist, serving the homes and businesses of Millwall with pride. We stand by every arrangement we deliver, ensuring you have confidence in our fresh flower guarantee. Thank you for choosing us as your preferred Millwall florist. If you have any further questions regarding our returns, refunds or complaints process, do not hesitate to reach out to our helpful team.
