Millwall Online Flower Delivery: Customer Terms & Conditions

Terms & Conditions for Online Flower Orders - Flowers Millwall

Introduction

Welcome to Flowers Millwall. These Terms & Conditions (“Terms”) are applicable to all orders placed through our website for the online purchase and delivery of flowers in Millwall and the surrounding areas. By purchasing from Flowers Millwall, customers agree to abide by these Terms. Please read them carefully before placing an order.

Definitions

In these Terms:
“We”, “us”, “our”, refer to Flowers Millwall.
“You”, “your”, means the customer placing an order.
“Website” refers to our official online platform facilitating flower sales and delivery within Millwall and surrounding localities.

Order Process

Our website allows you to select various flower arrangements suited to a range of occasions. The order process is as follows:

Browse our selection and choose the desired product(s).
Add products to your basket after confirming your preferences (size, colour, delivery date, etc.).
Proceed to checkout to provide the recipient’s details, your contact information, delivery address within Millwall or neighbouring areas, and any special instructions.
Review your order to ensure all details are correct.
Payment must be made in full before the order is processed. Payment is taken at the point of order confirmation.
You will receive an automated email or on-screen confirmation summarising your order details. This represents our acceptance of your order and forms a binding agreement governed by these Terms.

It is your responsibility to provide accurate delivery and contact details. We are not liable for failed deliveries due to incorrect or incomplete information provided by you.

Product Availability and Substitutions

All flower arrangements and products are subject to availability. We strive to ensure that the displayed arrangements are delivered as shown, but on rare occasions, seasonal availability or supply issues may necessitate substitutions of flowers or container. In such cases, we will maintain the style, quality, and value of your order. Where possible, we will contact you regarding significant substitutions. If contact is not possible, the substitution policy applies to ensure timely delivery.

Payments

We accept payment online via secure payment methods listed at checkout. Full payment is required at time of order placement. All product prices and delivery fees are displayed in GBP (£) and are inclusive of VAT where applicable. You confirm that the payment method provided is your own, and that sufficient funds or credit is available to complete payment.

Delivery

Delivery is available throughout Millwall and surrounding areas as specified on our website. Orders are generally delivered on the date requested, but specific delivery times during the day cannot be guaranteed. All efforts are made to ensure prompt delivery, but delays caused by factors outside our control (such as traffic, adverse weather, or third-party couriers) do not render us liable for consequential loss.

If the recipient is not available at the delivery address, our drivers may leave the flowers with a neighbour, at a safe location, or as per your delivery instructions. We will make reasonable efforts to notify the recipient of a failed delivery attempt, but Flowers Millwall is not liable for loss or damage resulting from non-receipt when attempts have been made in good faith.

Cancellation Policy

You may request to cancel your order up to 24 hours before the scheduled delivery date. To cancel, please refer to your order confirmation for cancellation instructions. If a cancellation is received in time, we will refund the purchase price less any non-recoverable costs incurred (such as flower preparation or other perishable goods specifically ordered for your arrangement).

If the cancellation request is made less than 24 hours before delivery, we reserve the right to decline cancellation or offer only a partial refund, taking into account costs already incurred and the perishable nature of the product. Orders that have already been prepared or dispatched are non-cancellable.

Amendments to Orders

Should you wish to change an order after it has been placed (e.g., address, recipient details, card message), please contact us as soon as possible quoting your order reference. We will endeavour to accommodate changes before the product is dispatched, but cannot guarantee fulfilment if the order is already in progress. Amendments are not possible for same-day deliveries once an order is being prepared or out for delivery.

Returns and Refunds

As flowers are perishable, returns are not usually possible once a delivery has been made. If you are not satisfied with the condition of the product upon delivery, or if the wrong items are received, please notify us within 24 hours of receipt with supporting details. Each claim will be evaluated individually, and if verified, we may offer a replacement product or reasonable refund. Claims received after 24 hours of delivery are generally not accepted, due to the natural deterioration of perishable items.

Your statutory rights are not affected by this policy.

Quality Assurance

Flowers Millwall is committed to providing fresh, high-quality blooms. All flowers are sourced and arranged with care. We recommend adding fresh water and following care guidance provided to prolong their enjoyment. Please note, flowers are living products, and slight variations or natural imperfections can occur.

Liability

While we endeavour to provide superior service and products, our total liability to you (whether in contract, tort, or otherwise) shall not exceed the value of your order, except in cases of death or personal injury arising from our negligence. We are not liable for delays, delivery failures, or product defects caused by circumstances beyond our reasonable control. Flowers Millwall is not responsible for losses incurred as a result of:

Incorrect delivery details supplied by you;
Recipient not being present at delivery address at scheduled time;
Substitutions made in accordance with our Product Availability and Substitutions policy;
Natural variances in appearance or short-term longevity of floral items;
Events outside our control (force majeure events), such as strikes, accidents, severe weather, or supply chain disruptions.

Nothing in these Terms seeks to exclude or limit statutory rights which cannot be excluded by law.

Account Registration and Personal Data

To facilitate orders and delivery, customers may need to register an account or provide personal details. All information must be accurate and kept up to date. We process personal data in accordance with applicable data privacy laws and our privacy policy (available on our website). We are committed to safeguarding your data and using it solely for order fulfilment and related communication.

Intellectual Property

All website content, product images, branding, and text are the intellectual property of Flowers Millwall or are used with permission. No material may be copied, reproduced, or used without our express written consent.

Changes to Terms & Conditions

Flowers Millwall reserves the right to amend these Terms & Conditions from time to time. Any revised terms take effect immediately upon publication on our website. Customers are encouraged to review the latest Terms prior to each purchase. Continuing to use our services after changes are posted constitutes acceptance of the updated Terms.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from transactions through our website or relating to these Terms shall be subject to the exclusive jurisdiction of the English courts.

Applicability of Terms

These Terms & Conditions apply to all orders placed by customers across Millwall and nearby areas, including but not limited to Isle of Dogs, Canary Wharf, and Limehouse. By completing a transaction with Flowers Millwall, you acknowledge and agree to the provisions set out herein, regardless of your location within our delivery catchment.

Contact and Support

If you require further clarification on any aspect of these Terms & Conditions, or if you have a query about an order, please consult our website FAQs or use the contact form provided online. Our customer support team is dedicated to assisting shoppers from Millwall and the surrounding areas to ensure a pleasant experience.

Entire Agreement

These Terms & Conditions, together with any written order confirmation, constitute the entire agreement between you and Flowers Millwall in relation to your order. No other statement, promise, or representation, whether written or oral, shall be effective unless expressly stated or agreed in writing by us.